Contact us
Two email addresses cover everything. A person at Balladeer reads every message.
Something isn’t working
Tell us what you did, what you expected, and what happened instead. A screenshot or the command you ran helps.
support@balladeer.aiA complaint
If we let you down, we want to know. Tell us what happened and what would put it right.
support@balladeer.aiBilling or a refund
Include any relevant account details so we can help.
support@balladeer.aiA security problem
Please report vulnerabilities privately, here and not anywhere public. See how to report.
security@balladeer.aiProduct feedback
Robert, Balladeer’s founder, may contact registered users to ask how it is going, including people who have not finished setup. You can reply with feedback or ask not to receive these requests. You can also send feedback directly to the support address.
Anything else
Privacy requests, questions about these pages, or anything that doesn’t fit above: use the support address. To see Balladeer working with your team, book an optional walkthrough.